MOVING IN THE RIGHT DIRECTION
When an ERP project starts to spiral out of control, it is imperative to quickly understand what is really going wrong and what needs to be done.
For example, delaying the rollout to address possible business risks may result in cost overruns and clash with project team and SI incentives.
Cancelling the project could lead to an immediate financial write-off that impacts shareholders, yet continuing to spend money does not make business sense. Instead, the right course of action is often to remain calm, stay the course, and tightly manage the project. Many ERP projects have successfully powered through difficult times.
Many ERP projects have successfully powered through difficult times.
TRUSTED ADVISOR
The role of trusted advisor can take various forms. Typically, the need for such a role appears when a customer – either through delays, misunderstandings or bad experiences in general with their current supplier – finds themselves in need of an independent partner who has a deep understanding of both the solution and the completion of successful implementation projects.
In such a situation, our role can be anything from performing business and solution-oriented quality assurance to going through the customer-customized coding work for integrations and functionality. In our experience, the customers quickly gain value and a sense of security with DAXV Technologies in the advising role.
TAKING OVER RESPONSIBILITY FOR THE ERP SOLUTION
We also have experience with taking over responsibility for the customer’s ERP solution for a period of time.
There can be various reasons why customers for some periods do not have the necessary resources to maintain and develop their ERP solution.
DAXV Technologies has, with great success for the customer, taken on the role of being responsible for the solution and taken charge of the maintenance and development of it using both DAXV Technologies own resources or those of other suppliers.
We are proud and humbled by the fact that our customers trust us to the extent that they feel confident in giving us that responsibility.